FREQUENTLY ASKED QUESTIONS
Q. How do I order a lamp shade?
A. You must first locate the Order Form near the bottom of the theme page you want to order from. On the ORDER FORM you must do the following:
Part 1. Select the FABRIC NUMBER in the STEP 1 drop down list.
ENTER FABRIC NUMBER HERE:
Part 2. Select a TRIM COLOR in the STEP 2 drop down list.
SELECT TRIM COLOR HERE:
Part 3. Select a FITTER TYPE and SHADE SIZE from the STEP 3 drop down list.
SELECT SHADE SIZE HERE:
Then click on the ADD TO BASKET button and complete the payment and shipping form.
Q. Do you sell your fabrics?
A. No, we never sell ANY of our fabrics. We have spent over 20 years accumulating our collection of more than 15,000 fabric prints, most of which are out of print (OOP). Some of our OOP fabrics are valued between $80 to over $200 per yard.
Q. Do you make anything else out of your fabrics, such as curtains, valances...?
A. No, only lamp shades.
Q. Do you offer wholesale or quantity discounts?
A. Our discounts start at orders placed at $1,500 and above. If you are going to purchase a lot of shades, please email us at Support@LittleBobbyCreations.com for further information about the discount amount.
Q. If I can't find a fabric I like on your website, what are my options?
A. You can send us any fabric and we will make your lamp shade from your fabric. Customers have sent us pillow cases, bed sheets, curtains, clothing & other items made of cotton fabric in an effort to match the theme of a room and bedding in a bedroom.
Q. Where can I find fabrics on my own to send to Little Bobby Creations?
A. You can conduct a fabric theme search on the following websites: www.etsy.com, www.ebay.com, www.joannfabrics.com, www.hancockfabrics.com, www.hobbylobby.com, or any local fabric store. In addition, you can conduct an IMAGE search on www.Google.com for fabrics. For example: search for "Scooby doo cotton fabric" and then click on "images" below the search box.
Q. If I am sending my own fabric, how much fabric should I send?
A. We ask for one yard (36"x44") per shade. Depending on the size of the shade (4x11x7 or 6x10x8 or smaller), we can sometimes make two or more shades from one yard. All larger shades require at least 1 yard per shade. We will return all unused fabrics with your shade.
Q. Where should I send my fabric?
A. Please ship your fabric to: Little Bobby Creations, Attn: Custom Shade Material, 610 West Joliet Street, Crown Point, IN 46307. (NOTE: If you purchase fabric online, have the material shipped directly to Little Bobby Creations. This will save you time and money.)
Q. What are your shipping methods?
A. We ship via the United States Postal Service (USPS) and Federal Express. Shipping cost are determined by the weight and size of the box the shade is shipped. These cost are determined by the USPS and Federal Express. Smaller shades are shipped Priority Mail and all large shades are shipped via Federal Express.
Q. Do you ship internationally?
A. Yes, we ship to the UK, Canada, Ireland, France, Australia and may other countries. You will have to complete the order form to determine the shipping fees for your country. We ship all international orders via the USPS.
Q. My lamp shade was damaged during shipping, what should I do?
A. All of our packages are insured. It happens, for some reason the USPS will place a large heavy box on one of our small light boxes and crush the shade. Better yet, instead of returning the package back to us, they always leave the damaged box at the door of our customer.
First, you must take a picture of the damaged box (Photo A). Second, take the lamp shade out of the box and take a picture of both the shade and box together (Photo B).
After taking the pictures, please email them to us with your name and phone number to: Support@LittleBobbyCreations.com. We will fill out the paper work with the USPS or Fed Ex and make your a new shade. We will reply to your email containing the pictures you send, to let you know we received your email and your new shade is being made.
Q. How do I determine the size and fitter type of the shade I need to order?
A. See below:
A. We ship via the United States Postal Service (USPS) and Federal Express. Shipping cost are determined by the weight and s
A. It happens,
HOW TO DETERMINE YOUR
LAMP SHADE SIZE & FITTING TYPE